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Privacy Notice & Complaints Policy

Last updated: 16 June 2026

 

This Privacy Notice explains how I collect, use, store and protect your personal information when you visit my website, join my email list, download a free resource, attend a workshop, join a programme or membership, book a call, work with me, or contact me.

This policy also explains how you can make a complaint if you are unhappy with how your information has been handled or with any part of your experience of working with me.

My website is: www.fifisclif.com

My contact email is: hello@fifisclif.com

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For the purposes of data protection law, I am the data controller for the personal information I collect and use through my website, email list, services, products, workshops, programmes, membership and enquiries.

What personal information I collect

Depending on how you interact with me, I may collect some or all of the following information:

  • Your name

  • Your email address

  • Your phone number, if you provide it

  • Your business name or practice name

  • Your website or social media links, if you choose to share them

  • Information you provide through contact forms, application forms, booking forms, questionnaires or surveys

  • Information you share during coaching, workshops, group programmes, membership spaces or calls

  • Payment and billing information

  • Records of purchases, bookings or attendance

  • Email marketing preferences

  • Technical information such as your IP address, device information, browser type and how you use my website

  • Testimonials, feedback or comments you choose to provide

  • Any other information you voluntarily send to me

 

I only collect the information I need to respond to your enquiry, provide my services, manage my business, process payments, send relevant communications, and meet my legal responsibilities.

How I collect your information

I may collect your information when you:

  • Visit my website

  • Fill in a contact form

  • Download a free resource

  • Join my email list

  • Register for a workshop, training or event

  • Join a membership, course, programme or community

  • Book a discovery call or coaching session

  • Complete an application form, intake form or questionnaire

  • Make a payment

  • Email me or message me

  • Reply to emails, surveys or feedback forms

  • Interact with me through social media or online community spaces

Why I use your personal information

I may use your information to:

  • Respond to your enquiries

  • Provide coaching, workshops, memberships, resources, courses or services

  • Manage bookings, payments and access to products or services

  • Send you information you have requested

  • Send you email updates, newsletters, marketing emails or offers, where you have opted in or where there is another lawful basis to do so

  • Keep records of our work together

  • Improve my website, services, content and client experience

  • Send invoices, receipts or payment reminders

  • Manage community spaces, group programmes or memberships

  • Comply with legal, tax, accounting or regulatory obligations

  • Protect my business, website, clients and community spaces from misuse or security issues

Email marketing

If you sign up for my email list, download a free resource, register for a workshop, or otherwise choose to receive emails from me, I may send you emails about my work, resources, offers, workshops, membership, coaching, events and related content.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email or by contacting me at hello@fifisclif.com.

I will not sell your personal information to third parties.

Payments

If you purchase a product, workshop, membership, coaching package, course or service from me, your payment may be processed by a secure third-party payment provider such as Stripe, GoCardless, PayPal or another payment platform.

I do not store your full payment card details. Payment providers process your payment information in line with their own privacy and security policies.

I may keep records of payments, invoices and transactions for accounting, tax and legal purposes.

Third-party platforms and service providers

To run my business, I may use trusted third-party platforms and service providers. These may include platforms for:

  • Website hosting and forms

  • Email marketing

  • Payment processing

  • Online booking

  • Video calls and webinars

  • Course or membership hosting

  • Community spaces

  • Analytics

  • File storage

  • Accounting and admin support

 

These providers only receive the information needed to provide their service. Where possible, I choose reputable providers that have appropriate data protection and security measures in place.

Examples may include platforms such as Wix, Flodesk, Stripe, GoCardless, Zoom, Google Workspace, Calendly, Heartbeat or similar services.

Confidentiality

If you work with me in a coaching, membership, workshop, course, community or group setting, I will treat the personal information you share with care and respect.

However, coaching and business support are not the same as therapy, legal advice, financial advice or clinical supervision.

 

Where services are delivered in a group, membership or community setting, other participants may see what you choose to share. I ask all participants to respect confidentiality, but I cannot guarantee the actions of other members or attendees.

 

There may also be rare situations where I need to share information, for example:

  • If required by law

  • If there is a serious risk of harm

  • If I need professional, legal, accounting or technical support

  • If I need to protect my business, clients, community or website from misuse

How long I keep your information

I only keep your personal information for as long as necessary.

Where information is no longer needed, I will delete it securely or anonymise it where appropriate.

Cookies and website analytics

My website may use cookies or similar technologies to help the site function properly, understand how visitors use the site, improve user experience, and support marketing or analytics.

Cookies are small files placed on your device when you visit a website. Some cookies are essential for the website to work. Others may help with analytics, preferences, embedded content or marketing.

You can usually manage or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

Your rights

Under data protection law, you have rights in relation to your personal information.

To make a request, please contact me at:

hello@fifisclif.com

I will respond as soon as possible and usually within one month, unless the request is complex.

How I protect your information

I take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This includes using secure platforms, password protection, appropriate access controls, and limiting access to personal information where possible.

No online system can be guaranteed to be completely secure, but I take privacy and confidentiality seriously.

Sharing your information

I will not sell your personal information.

I may share your information where necessary with:

  • Payment processors

  • Email marketing platforms

  • Website and booking platforms

  • Course, membership or community platforms

  • Accountants, bookkeepers or legal advisers

  • Admin or technical support providers

  • Professional advisers or supervisors, where appropriate

  • Regulators, authorities or legal bodies where required by law

I will only share what is necessary for the purpose.

Links to other websites

My website may include links to other websites, social media platforms or third-party services.

I am not responsible for the privacy practices, content or security of external websites. Please check their privacy policies before sharing your personal information with them.

Complaints Policy

I want everyone who works with me, attends my workshops, joins my membership, buys from me, or contacts me to feel respected, supported and treated fairly.

If you are unhappy with any part of your experience, please contact me so I can understand what has happened and respond appropriately.

You can raise a complaint by emailing:

hello@fifisclif.com

Please include:

  • Your name

  • The service, product, workshop, membership or interaction your complaint relates to

  • A clear summary of your concern

  • Any relevant dates, emails or details

  • What you would like to happen next, if you have a preferred outcome

How I handle complaints

When I receive a complaint, I will:

  1. Acknowledge your complaint as soon as reasonably possible.

  2. Review the information you have provided.

  3. Ask for further information if needed.

  4. Respond clearly and respectfully.

  5. Where appropriate, explain what action I will take or what decision has been made.

I aim to respond to complaints within 14 working days. If a complaint is complex or I need more time, I will let you know.

Complaints about privacy or data protection

If your complaint is about how I have handled your personal information, please contact me first at:

hello@fifisclif.com

If you are not satisfied with my response, you have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.

You can contact the ICO through their website: ico.org.uk

Changes to this policy

I may update this Privacy Notice & Complaints Policy from time to time.

The latest version will always be available on my website. The date at the top of this page shows when it was last updated.

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